Selected Work
A sample of recent engagements — the workflow we found, what we built, and what changed.
Manual ticket triage was consuming two full-time roles. We built a classification and routing agent that reads incoming tickets, tags urgency and department, and drafts a first response for review.
Result: 70% faster time-to-first-response
Stock counts drifted across the warehouse system, storefront, and two marketplaces. We built a reconciliation agent that flags mismatches hourly and auto-corrects low-risk discrepancies.
Result: stockouts down 45% in the first quarter
The product team wanted an in-app assistant that could answer account-specific questions using live data. We shipped a RAG-backed copilot with evals and guardrails in six weeks.
Result: 30% drop in support tickets post-launch
A ten-person consultancy was losing a full day a week to manual reporting. We built a pipeline that pulls from four data sources and generates client-ready reports automatically.
Result: 1 day/week returned to billable work